We want you to be 100% satisfied with your purchase. If you are unhappy with your product, we want to make it right.
Because we take so much effort on the front end to help you pick the correct shoe and fit for YOU, we have one of the most gracious return policies in the business.
30 Day Satisfaction Guarantee:
- You can return your purchase if you are not happy within 30 days from the date of receipt.
- We require the item be in the original packaging with the receipt.
- Yes you are reading that correct…we will take back your shoe even if worn if you meet the first 2 criteria. We only ask that you listen to your body if transitioning and be gradual in progression.
If you need to return an item, mail it back to us.
Two Rivers Treads
PO Box 1661
107 W. German Street
Shepherdstown, WV 25443
We'll notify you via e-mail of your receipt and refund once we've received and processed the returned item.
We can ship almost anywhere in the world. Some manufacturers have restrictions, we will let you know if we cannot process the order.
We will ship any orders over $90 for free, within the continental US.
We offer standard shipping through the US Postal Service. When we've shipping your purchase out to you, we'll contact you via e-mail to let you know and give you your tracking number.
International Shipping: It's our belief that all people should have access to and be able to purchase healthy footwear and gear. Because of this, we offer shipping worldwide via the US Postal Service.
Customs & other fees: It is the sole responsibility of the receiver to pay and adhere to any additional customs fees that a country may add or require. Customs fees can vary based on the size, weight and cost of a package.
Returns & Exchanges: Returns can be made if a product is shipped back to Two Rivers Treads within 30 days of the purchase in the original packaging.